Support
Complaints
If something hasn't gone the way it should, we want to know. This page explains how to raise a complaint and what happens next.
How to make a complaint
[CLIENT/LEGAL TO APPROVE — how and where complaints can be lodged: contact channels, what information to include.]
What happens next
[CLIENT/LEGAL TO APPROVE — acknowledgement, handling process and expected timeframes.]
External dispute resolution
[CLIENT/LEGAL TO APPROVE — the external dispute resolution scheme available if a complaint isn't resolved, including scheme name and contact details.]